A few months ago you may have noticed that I thought my Ducati card had some major errors, since the last dozen pics on it wouldn't show up...even when using the recovery software they give you for free when you buy the upper end card.
Well, before I called them, I tried a store brand USB 2.0 reader and my pics were there, no problems. ; It must have been the card reader that I reviewed! ; So I emailed Sandisk (this had to be late May), no response, emailed again 1.5 weeks later, finally get a response, they want to see if I tried the card reader on another computer - my response was it had worked before - an entire year, no problems. ; They agree to RMA it. ; it's now early July - I send it in, they receive it mid-July, state 5-8 business days to ship a replacement one.
August 1 rolls around, no replacement, I try logging into the website - they have removed all of the old software - where I had logged all of my cards with them - so my history is GONE. ; But I did have my emails from them, so I email the support department back.
A few days later I get "you need to contact the RMA department, we're switching systems to serve you better" (for some reason I guess they couldn't contact that department), so I email the RMA department. ; A few days later, a semi-canned response that this new person is escalating it, should hear back in 24-48 hours. ; It's been a week. ; This time I'm going to call them, since they have my card reader which was only 1 year into a 3 year warranty. ; I'd call today but the RMA number is at home.
grrrrrr.
I'm not too happy with their customer support right now, when you buy their "extreme" products you are supposed to get better customer service.
Well, before I called them, I tried a store brand USB 2.0 reader and my pics were there, no problems. ; It must have been the card reader that I reviewed! ; So I emailed Sandisk (this had to be late May), no response, emailed again 1.5 weeks later, finally get a response, they want to see if I tried the card reader on another computer - my response was it had worked before - an entire year, no problems. ; They agree to RMA it. ; it's now early July - I send it in, they receive it mid-July, state 5-8 business days to ship a replacement one.
August 1 rolls around, no replacement, I try logging into the website - they have removed all of the old software - where I had logged all of my cards with them - so my history is GONE. ; But I did have my emails from them, so I email the support department back.
A few days later I get "you need to contact the RMA department, we're switching systems to serve you better" (for some reason I guess they couldn't contact that department), so I email the RMA department. ; A few days later, a semi-canned response that this new person is escalating it, should hear back in 24-48 hours. ; It's been a week. ; This time I'm going to call them, since they have my card reader which was only 1 year into a 3 year warranty. ; I'd call today but the RMA number is at home.
grrrrrr.
I'm not too happy with their customer support right now, when you buy their "extreme" products you are supposed to get better customer service.
