Canon 24-105 L IS/USM going in for repair

Tim

Tim

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anyone ever have to send their lens to canon for repair? my 24-105 L IS/USM lens gets stuck (cinches up) while zooming and thus is unusable. just kind of happened out of nowhere... hopefully the repair bill won't hurt too badly...
 
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you want my broken one? LOL
 
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I've never had to send a lens in for repair - knock on wood.

I recall when I was researching the 24-105, before I bought mine, that some of the initial ones (pre-October 2006, I believe) had some build quality issues and had been recalled by Canon. Any chance yours was that early (and thus eligible for replacement) ?

I'm not sure I could live without my 24-105 - it's probably on my body for 85% of my shots (though I went out this weekend with nothing but my 17-40 and got some great pics with that little beauty)
 
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"jcvalenti" said:
I recall when I was researching the 24-105, before I bought mine, that some of the initial ones (pre-October 2006, I believe) had some build quality issues and had been recalled by Canon. Any chance yours was that early (and thus eligible for replacement) ?
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There was an issue with flare in some of the early units (link: HERE ). Even though my copy falls within the serial number range I never noticed the problem so I haven't sent mine in.
 
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"Tim" said:
i got mine in november 2006 if that helps.
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I'd check the serial number just in case ... maybe you bought one of the old models. It would be nice to get a freebie after 2 yeras of shooting, for whatever reason.
 
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initial estimate: $117.70. not as painful as i had thought it would be.
 
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does that include calibration??

i've thought about sending mine for cleaning and calibration, i'm not quite sure but it might be front focusing just a tiniest bit
 
Wow - that's really not too bad at all. Any estimate on turnaround time ? That's the one lens I couldn't be without for too long.

That being said, I dragged my 70-200 out tonight for some shooting. I forget just how great this lens is ... especially for the price.
 
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rough estimate is 7 biz days and I amsure that covers everything to get it back in top shape. hopefully it all works out and I have it back soon.
 
repaired and shipped, due back tomorrow via fedex.
 
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picked up the lens the other day.... working perfectly.
 
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"Roger" said:
What was Canon's diagnosis?
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BROKEN!

actually their paperwork never did say anything on it... just the price (imagine that!)
 
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That's weird... normally they would tell you what they did, like:


Complaint: Does not zoom
Lens operating within manufacturer's specifications
Tested lens; lens does not zoom
Est. to customer, customer accept
Rpl gear, lube, srv focus drive
Test and calibrate
Your lens is operating under manufacturer's specifications

(or something like that)
 
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