Last week, for our honeymoon, we stayed at Disney's Art of Animation resort. Being a (former) avid Disney fan, a Disney Visa credit card holder, and a shareholder, I was SO excited for this trip. On our third morning there (we were in the Little Mermaid section), I found two bed bugs in the bed. When I killed them, blood filled the tissue and stained the bed sheet. These bugs had been feasting on us all night.
Things actually got worse from there. We were told we needed to leave our belongings with them to be sanitized and had to go to Walmart to get new clothes, shoes, etc. to get through the next day while our clothes, luggage, shoes, etc. were processed by Disney. They moved us to a room in the Lion King section and moved some of our belongings that had not been sanitized into the new room. Where did they put these items? On the bed in our new room! So, they had to test the new room for bed bugs.
Our clothing was returned with damages AND (ready for this?) our clothing was returned with a little something extra....SOMEONE ELSE'S underwear!
We dealt with managers on every shift for the duration of our stay. Management continued to push us off on their claims department, which, conveniently is unavailable during the weekend.
Aside from this nightmare, the towels had holes worn in them, the counter service food court is very chaotic, and the staff was unfriendly. As we were departing and had our arms full of luggage, 3 "cast members" with luggage carts walked by. Not only did they not offer to assist, they didn't even make eye contact or say hello!
As a lifelong Disney fan, this experience has changed how I view the entire enterprise. Seeing how the service and magic have diminished greatly over the years, I don't think I can ever go back. My husband has 202 bed bug bites and I have 80.
Sad to say that Disney, of all places, actually completely ruined our honeymoon.
Things actually got worse from there. We were told we needed to leave our belongings with them to be sanitized and had to go to Walmart to get new clothes, shoes, etc. to get through the next day while our clothes, luggage, shoes, etc. were processed by Disney. They moved us to a room in the Lion King section and moved some of our belongings that had not been sanitized into the new room. Where did they put these items? On the bed in our new room! So, they had to test the new room for bed bugs.
Our clothing was returned with damages AND (ready for this?) our clothing was returned with a little something extra....SOMEONE ELSE'S underwear!
We dealt with managers on every shift for the duration of our stay. Management continued to push us off on their claims department, which, conveniently is unavailable during the weekend.
Aside from this nightmare, the towels had holes worn in them, the counter service food court is very chaotic, and the staff was unfriendly. As we were departing and had our arms full of luggage, 3 "cast members" with luggage carts walked by. Not only did they not offer to assist, they didn't even make eye contact or say hello!
As a lifelong Disney fan, this experience has changed how I view the entire enterprise. Seeing how the service and magic have diminished greatly over the years, I don't think I can ever go back. My husband has 202 bed bug bites and I have 80.
Sad to say that Disney, of all places, actually completely ruined our honeymoon.
My personal worse experience was in 1996- I was ready to walk away and NEVER go back- but the magic does come back- in time- if you let it. Please continue to communicate with Disney- taking it to an even higher level if you need to - you can never have your first honeymoon over again- that I understand. 
